@IRA

(Immediate Remote Assistance)

To be able to troubleshoot the problem you are facing or assist you with a task at hand “Immediate Remote Assistance” is available with following terms and conditions:

This service allows a ‘tech-niche-ian’ at another remote location to view your computer screen and work on your computer over a secure connection.

This is a 3rd party remote assistance product that is currently used to provide remote support to our customers.

‘tech-niche-ian’ can view or share control of the remote computer, chat, and highlight sections of the customer’s screen without the need to pre-install software.

An application is installed on customer’s PC/device in order to deliver support that requires remote access, and ‘tech-niche-ian’ can only remotely access a customer’s PC with that customer’s explicit permission – permission that must be granted each and every time a customer requests support.

This product information should not be considered an endorsement or support by us. We may discontinue use of this tool without prior notice.

By entering the Session ID in the box below and connecting to the remote assistance session you agree to the terms and conditions mentioned above.

Please enter the session ID provided by the ‘tech-niche-ian’